Ello, I'm Chris.
I'm Head of Nexer's Design Group.
I lead a diverse team of experts including researchers, social scientists, service designers, interaction designers, content designers, and accessibility consultants. Our team works to ensure all of Nexer's projects maintain a strong focus on users and outcomes throughout their entire lifecycle.
With 20 years of experience, I am a highly adept strategist, user researcher, service designer, and interaction designer, with a strong technical understanding and management skills. I have helped start-ups, FTSE100 companies, and global multinationals, develop their internal UX capabilities to ensure their products and services are inclusive, usable, and deliver tangible value for their business, and most importantly, for the people who use them every day.
Clients include:
Nest, AstraZeneca, Department for Education, NHS England, BBC, Mind, Citizens Advice, MinPension.se, Royal London, Booking.com, Bupa, NICE, Intercontinental Hotels
Skills and capabilities
Design leadership, Design strategy, Service development, Product development, Lean and Agile methodologies, Accessibility and inclusion
User research, Interaction design, Rapid prototyping, User flows and customer journey mapping, Cross-platform experience design, Mobile app UX & design
Talks and presentations
I’ve spoken at conferences and events around the world. A few personal highlights have been:
UX Copenhagen,
QCon San Francisco,
UX and Agile Cambridge,
NHS Digital,
Houses of Parliament,
Service Design in Gov